TIARA Direct Debit: If you sign up on the 26th July, we would invoice you an immediate one off prorate payment of £3.10 x 6 (days left in July) = £18.60, your first monthly DD of £60 will come out on the 1st business day of August (or shortly after).
Please note: that if you sign up in the last three days of the month, you will still be charged the pro rata payment BUT your first direct debit may take up to a week to be debited whilst your DD account is set up. From the second month, it will be the 1st business day (or shortly after) as usual.
A. The Direct Debit Guarantee offers protection to customers paying by Direct Debit in the rare event that there is an error in a payment. It entitles them to a full and immediate refund of the amount paid, approved automatically by their bank. If a customer receives a refund they are not entitled to, they must pay it back at the organisation’s request. Dispute resolution takes place outside of the Direct Debit scheme.
A. Our Direct Debit policy is designed to protect you as a client and us as a business. Please read our Direct Debit policy as part of our terms and conditions that you must agree to when signing up to a Direct Debit.
A. Yes, just contact us in the office with your request and we will be able to assist by adjusting your monthly payment amount on the back system. But this needs to be done by the 5th of the month for any changes you want to be made for the following month.
A. We do not offer freezing of accounts, but you can cancel so long as you let us know by the 5thof the previous month.
A. You can cancel your membership at anytime by giving us at least 25 days notice via email on the 5th of the month. However if you wanted to sign back in within 3 calendar months, there would be a £25 admin fee added to your first payment.
A. There is a minimum two month membership on our direct debit. However, you can buy term passes, a block or we offer the options to drop in to many of our classes for £10.
A. In the unlikely event that the wrong amount is deducted, we will invoice you a one off payment if it was an underpayment or we will refund you immediately if there was an overpayment. Once the prorate payment has been taken on sign up, the monthly Direct Debits will be the same, we would only have to change it manually when a change is made to your direct debit plan. Therefore an admin error is only likely to occur during the one off pro rata payment or during a change of direct debit pass, although we feel this to be unlikely we will rectify the error as soon as possible.
A. If Gocardless attempt to take a payment and it is unsuccessful, they will immediately inform Fit for a Princess via email. If the payment fails due to lack of funds in your account, Fit for a Princess can ask GoCardless to retry that payment for you, or the you can manually retry it yourself via your account at GoCardless.